Strategy / Consultation Fees
Consultation or audit fees (if charged) are generally non-refundable once delivered.
Monthly Services
Once work for a billing cycle has started, payments already made for completed work are non-refundable.
Project Work
Refund eligibility for website or one-time projects depends on work completed at the time of cancellation.
Exceptions
If a billing error occurs, please contact us and we will review it promptly.